[6284] Senior Technician (Configuration Management)

Start date: Negotiable
Clearance: NATO Secret
Location: Izmir, Turkey

Duties & Role:

Risk management
• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.

Data modelling and design
• Applies standard data modelling and design techniques based upon a detailed understanding of requirements.
• Establishes, modifies and maintains data structures and associated components.
• Communicates the details of data structures and associated components to others using the data structures and associated components.

Configuration management
• Applies tools, techniques and processes to track, log and correct information related to configuration items.
• Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use.
• Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates.
• Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Service level management
• Monitors and logs the actual service provided, compared to that required by service level agreements.

Change control
• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.

Sustainability
• Applies tools, techniques and processes to create and maintain an accurate asset register.
• Produces reports and analysis to support asset management activities and aid decision-making.

Specific Working Conditions: The incumbent should prove that he/she is eligible working in Turkiye by either having the citizenship or having a work and residency permit.

Very seldomly, incumbent may be required to support services in Disko Hit which is a site about 35 km away from LANDCOM HQ. Should such a requirement happens, LANDCOM will provide transportation to/from Disko Hit to HQ LANDCOM.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
• 3 years of practical experience across all the configuration management disciplines in a configuration management role.
• Very god technical understanding and experience working with various IT Service Management related tools and technology (like BMC Remedy ITSM Suite v9.1 and above)
• Good underastanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle)
• Practical experience with ITIL change and configuration management best practices
• ITIL Foundation Certification is desirable